How Unify endorsed the success of the Brazilian Coca-Cola
The collaboration of Unify and Cola Cola is a real success sotry in both company’s life. Coca-Cola Brazil integrates voice, video, collaboration, mobility and contact center services with Unify. Migrating to OpenScape UC Server allows Coca-Cola to cut costs, boost productivity and achieve more efficient communications between staff, distributors and business partners.
With head office in Atlanta, Georgia, the company’s third largest operation worldwide is located in Brazil. The company has 34,000 direct employees, more than 310,000 indirect employees, one million sales outlets and dozens of offices and factories. The task was to migrate the telecommunications infrastructure of the Brazilian Coca-Cola subsidiary to a highly secure convergent voice and data system that be expanded and evolve to meet new operational or business requirements for over 1,000 users. It was necessary to replace the voice systems that used traditional technology (TDM) installed at the head office in Botafogo and Del Castilho, both in Rio de Janeiro, and connect the network with the São Paulo, Fortaleza, Porto Alegre and Brasília offices. They transformed the six communication centers into a single centrally managed platform that delivers cutting-edge communications, collaboration technologies, mobility and more. The server, which is a softwarebased Unified Communication solution, allows users to include applications at any time. To begin using them, it is only necessary to activate licenses for new voice, videoconference, collaboration, mobility and unified message users, among others. Thely also modernized the Contact Center platform to support enhanced efficiency, operational flexibility and improved customer service.
The integrated networked communications services and business applications has transformed working life for staff, and enabled truly mobile working. The migration to a single and highly resilient communications platform has delivered annualized savings of US $ 100,000 in maintenance costs and reduced incident calls to the helpdesk by 70%. Utilizing OpenScape Contact Center, Coco-Cola Brazil has introduced innovative new response and assistance services for consumers. The new unified IP telephony, communication and collaboration environment can be centrally managed and is fully extensible.
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